Order Related

Once an order is placed, you can make any changes to your address or phone number within 24 hours of placing the order.

We try our best to ensure that all orders are shipped within 24 to 48 hours of order confirmation. Once shipped, the delivery time can be anywhere between 4-6 working days, depending on your location

Absolutely! We oblige any edit or revision requests made within 24 hours of placing an order, if not already shipped.

Yes, you will be charged a nominal fee of ₹99 if you opt for COD.

Currently, we only ship pan-India. Keep a lookout, though, as we’ll be shipping internationally soon!

Order Status & Cancellation Questions

To check the current status of your order, just log in to your LISÉN account, go to ‘My Account and click on ‘My Orders’. Here, select the order you want to track and click on ‘Track Order’. You will be requested to enter your tracking number or order number, and after that, you can access all details related to your shipment.

Cancellation Policy

Once placed, an order can be cancelled, but only if it has not been shipped.

Post shipping, cancellation may be allowed and processed but only in special and specific cases mentioned below:
- If your order is not delivered within 12 working days.
- If your order has been successfully placed, and the order amount has been deducted from your account. but our courier partner is not servicing your location for delivery.

In the appropriate cases, subject to the sole discretion of LISÉN, the order will be cancelled, and the money will be refunded within 7 business days of receiving the cancellation request.

Note: Orders that have already been delivered cannot be cancelled.

No, there are no charges levied on the cancellation of orders.

When cancelling an order before it is shipped, you can initiate the process by logging into your LISÉN account, clicking on "My Account," and then selecting 'My Orders'. From here, choose the order you want to cancel, select the reason from the options provided, and click on 'Cancel Order'.

For cancellation of orders post-shipment (in special cases as mentioned in the cancellation policy), you have to write to our customer service team at support@sw-pl.com or call us on 9873933335 (Monday to Saturday, between 10:00 AM IST to 6:00 PM IST) to place the request for the cancellation of your order.

Yes, If the Order Cancelled is mentioned in Conditions, then the entire amount will be refunded to the original Payment mode.

If your mode of payment is online, refunds will be made against the original source, i.e., credit card/debit card or relevant bank account or digital wallet. 

If your mode of payment is COD, you will receive your refund in the form of LISÉN credits which will be valid for a period of 6 months - Customer Need to Login to his/her LISÉN Account and Click on My Account – Select Which Order needs to Cancel then select reason given and select mode of refund Wallet or Bank account from which customer have paid, So Once request will come to us LISEN will Issue Refund Manually from Payment or Backend. Bank Refund will credit in 4-7 Business Days. For COD also we will do Same Process. In COD if customer is selecting NEFT Option then we need take his/her bank details to initiate the NEFT Refund, COD NEFT refund will take 7 Working Days & Wallet Refund will get credit in 24-48 Working hours of cancelation & return delivered.

Once your order is cancelled, the amount will be refunded to you within 4 - 7 business days.

Return & Exchange Questions

Keeping hygiene concerns in mind, we typically do not entertain returns or refunds related to returns. However, if you have received damaged/defective/incomplete/incorrect product(s), please write to us at support@sw-pl.com or call us on 9873933335 (Monday to Saturday, between 10:00 AM IST to 6:00 PM IST) so our customer support team can help you out with any issue you might be facing.

While we do not accept returns of products purchased, you can raise an exchange request for your order. Please refer to our shipping and exchange policy to learn more.

Oh no! We’re really sorry for the inconvenience. Please notify us about the problem via email at support@sw-pl.com. We’ll get back to you on priority with the most suitable resolution or you can initiate the process by logging into your LISÉN account, clicking on “My Account,” and then selecting ‘My Orders’. From here, choose the order you want to return, select the reason from the options provided, and upload the requested images, and submit.

Please notify us via email at support@sw-pl.com.
We’ll get back to you on priority with the most suitable resolution.

We are happy to exchange your product if it falls under the following circumstances:

• If the received product(s)/product container(s) is damaged or defective.
• If the received delivery is incomplete.
• If the received delivery is incorrect Please refer to our shipping policy page to know more.

NOTE: For certain purchases or products, return or exchange may not be available. The product page will reflect whether the said product is eligible for a return or not

You can initiate an exchange process by logging into your LISÉN account, clicking on ‘My Account,” and then selecting ‘My Orders’. From here, mark the product(s) you want to exchange, select the reason from the options provided, upload images of the damaged/incorrect/incomplete product(s), and click on ‘Exchange’.

Alternatively, you can notify us of your intention to exchange via email at support@sw-pl.com.
The email should include your order number, the description of the damage/error, along with the images of the damaged/incorrect/incomplete product(s).

After that, we will get back to you with the next steps within 24 hours.

NOTE: Please ensure the email is sent within 48 hours of the delivery of the product

While we strive to help our customers with any and every problem, they might face in regards to their products and purchases, an exchange request will be declined under the following conditions:

• If product damage is caused by misuse or overuse.
• If the serial number or barcode is tampered with.
• If the product is used or altered
• If anything from the original packaging, including price tags, labels, freebies, supplementary products, and other accessories is missing

Payment Questions

We offer the following modes of payment:

• Online payments are made via Credit Cards, Debit Cards, Net Banking, Wallets, and UPI.
• Offline payment in the form of Cash on Delivery.

We want your experience with LISÉN to be as safe and secure as possible.
Hence, we have industry-standard secure payment methods in place to make sure all your online transactions with us are processed in a highly secure environment.
Also, our website will be packed with SSL Certificate (secure sockets layer)

Once you have added all your items to the ‘Bag’, go to the checkout page. Here, you’ll find the ‘Apply Coupon’ option on the Bottom of the page corner. Paste your coupon code and click on Apply to see the new payable amount of your purchase.


You can purchase our products directly from our website www.lisenskincare.com

While we recommend using any skincare products within 12 months of unsealing, you should also rely on your best judgment and be on the lookout for signs that tell you your product is nearing its expiration date.

Yes, our products are safe for pregnant and breastfeeding women. However, it’s always best to be cautious, especially if you’re a new mother or a mother to be. If you have any questions about the safety of a product, we encourage you to speak to your physician before trying it out.

No, our products don’t contain any essential oils.

Yes, all LISÉN products are cruelty-free. We do not test on animals at any stage of our product development.

We at LISÉN have consciously eliminated the use of both parabens and sulphates from our formulations.

Others Questions

If you have forgotten your account password, please click on “Forgot Password” on the sign-in page and enter your registered email address. You will receive a recovery email with instructions on how to reset your password.

Don’t worry! Your health and safety are incredibly important to us. Our delivery partners take all the necessary precautionary measures to ensure that your package is delivered in the safest way possible - be it maintaining social distance, always wearing a mask, or even offering convenient contactless deliveries.